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SHIPPING POLICY

How It Works

My Lobes is proud to provide our customers with free shipping on all orders over $35 in the continental US!

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General Information

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  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

  • We are not responsible for lost, missed delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

 

 

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Domestic Shipping Information

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  • Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

    •  Standard shipping with an estimated delivery within 7-14 business days.*

      • Orders over $35 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through DHL, UPS, USPS, and or FedEx.

    • Paid Priority shipping with an estimated delivery within 2- 3 business days.*

    • Paid Express shipping with estimated delivery within 1-2 business days.*

  • Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

  • Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days.  Please contact us if you have any concerns about an express package delivery.

  • * Price of shipping will be based upon USPS shipping weight, rates and fees.

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International Shipping Information

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We do not ship international

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​​For more information please feel free to contact us or for information concerning returns please see our return policy.

 

 

Payment

When Paying with your Credit Card/Debit Card Please note that the Customers Mailing and Shipping Address must be the same in order for the order to be placed and transaction to be submitted.

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Payments can be made by using Pay Pal (Preferred Method),  Visa, or Master Card. We do not except American Express at this time.

  • Please note that MyLobes does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

  • When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
    You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

  • MyLobes does not accept multiple payment methods on one order.
     

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