DO YOU SHIP INTERNATIONAL?

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No. We are currently unable to ship internationally. Click here to view our shipping policy.

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

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We currently accept Visa, MasterCard, Discover, and American Express with Stripe payment processing as well as PayPal for all orders at our online jewelry  boutique.

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CAN MY PAYMENTS BE SPLIT?

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Our system does not allow split payment methods at this time. We’re so sorry! The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.

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DO YOU OFFER GIFT WRAP?

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There is no need to to select gift wrap when ordering from My Lobes as we gift wrap every single order. Most pieces will arrive in our signature box, over-sized pieces that do not fit in our box will still come gift wrapped with our logo.

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CAN I RETURN MY JEWELRY?

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If you are not 100% satisfied with your purchase, you may return your purchase for a refund within 14 days of receipt of purchase. Please visit our Return

policy here. The customer service portal has been designed for domestic (U.S.) orders and returns. Visit our Customer Service Portal found here.

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DO I PAY FOR RETURN SHIPPING?

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Return shipping costs are the customer’s responsibility. If using a label provided through our return’s portal, the customer agrees to have the cost of the shipping withheld from their refund. However, if store credit is chosen, the return shipping label is FREE!

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• NOTE: At this time we are only able to issue one return shipping label per order. If you are wanting to return multiple items from one order, we recommend the return requests be submitted together. If you are wanting to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.

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HOW CAN I MAKE A RETURN?

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Send back the return yourself, using whichever shipping method you prefer to:

My Lobes
Attention: Returns 
P.O. Box
Daytona Beach, FL 32117

-or-

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Submit a return request (through our Customer Service Portal) and we will email a return shipping label to you!

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HOW LONG WILL IT TAKE TO RECEIVE MY REFUND OR STORE CREDIT?

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Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

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CAN I CANCEL MY ORDER?

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Please e-mail contact@mylobes.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.

 

We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.

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CAN I EDIT MY ORDER AFTER I HIT "Submit"?

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With our current order fulfillment system, we are unable to add products to an order that has already been placed.

If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.

If you would like to make a change to your shipping address or contact information, please e-mail us at contact@mylobes.com.

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I JUST PLACED TWO ORDERS, WILL YOU COMBINE THEM?

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Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please contact our customer service department during normal operating hours and we will do our best to accommodate you.

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MY PACKAGE IS LOST OR I BELIEVE IT IS STOLEN, WHAT DO I DO?

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We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following: 
 

• Put your package in your mailbox

• Leave your package at your back door or in your garage

• Leave your package with your neighbors or with whoever opened the door at your address

• Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community

• Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box

 

If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.

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WHAT TO DO IF SOMETHING IN MY ORDER IS DAMAGED?

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If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

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WHEN WILL I RECEIVE MY ORDER?

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We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

 

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

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